Ron McDaniel, President of Priority Dispatch. Analyzing what went right and wrong during each call is important so that calltakers can learn and grow in an environment of positive reinforcement,” Case Reviews are expensive and time-consuming, but they are a critical component of the emergency dispatch business. “The artificial intelligence (AI) technology used in Corti EXPLORE AI is a game-changer for the industry. The EXPLORE AI software platform will automatically listen to all emergency calls and use its AI models to evaluate and review each case, allowing emergency dispatch centers to go from reviewing 2-3% of the calls manually to reviewing 100% of the calls automatically, with no intervention needed.
The work is expensive and cumbersome, and the learnings are hard to implement across the dispatch floor. Today, quality assurance managers spend hundreds of hours reviewing calls, claims cases and training opportunities, often retroactively. Now, for the first time, the public safety sector can get immediate access to the world's premier AI product, called ‘EXPLORE AI’, specifically designed to drive efficiencies in emergency dispatch centers.ĮXPLORE AI automates significant parts of the 'case review' and 'quality assurance workflow', which is key to operating modern dispatch centers.
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Priority Dispatch® is now making artificial intelligence (AI) available for the entire public safety industry through a game-changing partnership that will make manual call reviews a thing of the past.įor a long time, AI has been proclaimed a game-changer in the public safety sector.
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